microsoft crm

CRM30DayTrialMicrosoft Dynamics CRM 2011 is a fully integrated Customer Relationship Management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Microsoft Dynamics CRM 2011 is available as both an On-Premise or Hosted solution.

  • CRM Sales

    Sales Force Automation

    Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.

    Microsoft Dynamics CRM provides:

    • lead and opportunity management
    • account and contact management
    • territory management
    • forecasting and sales analytics
    • offline and mobile device access
    • quick access to products, pricing and quotes
  • CRM Marketing

    Marketing

    Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.

    With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

    • customer segmentation
    • campaign planning and execution
    • data extraction and cleansing
    • analytics and reporting
    • marketing/sales collaboration tools
    • information sharing portals
  • CRM Service

    Customer Service

    Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.

    Microsoft Dynamics CRM provides functionality for:

    • account and contact management
    • case and interaction management
    • product and contract management
    • knowledge-base management
    • service scheduling
    • workflow across teams and groups
    • service reporting and analytics

Microsoft CRM Silver Competency Partner

MSPartner SilverCRM

Total CRM has been awarded Microsoft's Silver CRM Competency Status.

Only the top 5% of Microsoft Certified Partners worldwide hold a Silver competency.

To get the award, Partners have to employ a minimum number of Microsoft Certified Professionals, each of whom must demonstrate a level of technical expertise and a proven ability to deliver solutions featuring Microsoft products.